Great experience buying a car.We really appreciated Desmond's help and honesty and knowledge while helping us buy a new Mazda CX-5 Signature Series. I highly recommend Nelson and Desmond if you want to buy a car.

Ian is the best car sales person I have ever worked with and I would highly recommend him and Nelson Mazda to anyone anytime! He wasn’t pushy at all, and worked with me over several weeks to find the right vehicle at the right price. I feel very blessed do you have been able to work with Ian on our recent purchase.

Had to get another temporary tag. My car originated from Arkansas. They are extremely slow handling titles . They are always amazing . Friendly and courteous customer service! Customer for life!

My husband and I worked with Bill to purchase our new CX-5! Bill kept in touch with us every step of the way and was a true pleasure to work with! I’m absolutely in LOVE with the vehicle and definitely recommend Nelson Mazda and Bill if you’re in the market for a new vehicle!

Love the experience sat with me and made sure i got into the right car and was comfortable the entire way

I am posting a new review for Nelson Mazda in Tulsa because of a miracle worker called Daniel!!! He took care of a leasing situation that had turned into a nightmare! Thank You Daniel and your team! You are incredible! Please keep you wonderful attitude!! You are the FIXER FOR SURE! Thanks again Andrea and Bernie

My wife and I had an incredible experience here at the Nelson Nissan Mazda!! Thanks to Bill, who helped us find our dream car and went far above and beyond to help us with our purchase, there is no other place we would recommend searching for your next vehicle!!

Very good experience

Great service!

Bought two cars here and was an excellent experience each time. We were in and out within an hour. They advertise service loaners but they are unavailable often which is disappointing. We just plan on waiting for our cars or having a ride set up. Free car washes for life at Launch is a great perk. Everyone is always very friendly.

I just want to start off by saying that Candice in finance deserves a huge raise. She has went above and beyond helping me. I was in a complicated situation and she did everything possible to help me. I honestly wanted to cry because these people took care of me like no other place has. I am from NWA area and I will ONLY do my car shopping here. The people here will take care of you like no other place will. I can honestly say this place has exceptional customer service. Please give Candice a raise she deserves every penny of it.

After a rough start, I give them full credit for listening to what happened and in the end, this dealership honored their first advertised price and sold me the car. Thanks to Hayley, Istvan and James for making this happen.

They have fast & friendly service techs.

I can't say enough about Alex and Mate' at Nelson Mazda and the way they do business there. We live about 2 hours away and found a used Audi A6 there. Worked with them over the phone and text messages and they were incredibly responsive, upfront and friendly. The day before we were to pick the car up, they contacted me and said they had found an issue with the AC on the car and would have to delay delivery so they could fix the issue. This alone impressed me beyond expectations...most places would have probably just ignored the AC issue and delivered the car. Not only did they let us know about it and try to fix it, they ended up taking it to the local Audi dealership to finally get the repair done, which I'm again reasonably confident most other dealers would have ignored the issue or tried to gloss over it at this point. We took delivery of the vehicle and all went smoothly, quickly and enjoyable. About a week after we got the call, my son got a flat on it. When he went to put the spare on, we found that the spare had been shredded. The tread was literally separated from the rest of the tire for about 12 inches. The next day I texted them a pic of the spare and Mate' immediately responded and said he'd talk to his manager about making it right. Within less than 10 minutes he contacted me and said if I wanted to find a replacement, purchase it and sent them the receipt, they would reimburse me for the cost of the replacement spare. I was more than pleased with this solution! Again, on a used car purchase, most dealers would have washed their hands completely as soon as the vehicle is off their lot, but not Nelson Mazda! Incredibly pleasant experience! Everyone was the epitome of professionalism and they went way above and beyond on the AC issue and even further above and beyond on the spare tire! Thanks Alex and Mate' for a great buying experience! I'd recommend Nelson Mazda without any reservations whatsoever!

I desperately needed a vehicle and the paperwork done speedily. TJ was amazing at performing both tasks within my budget in a professional and pleasant manner. GO SEE TJ! I left with a 2015 Fiat 500 for my wife and she absolutely LOVES it. "It's like NEW!" The car is dependable & economical. The haggle-free /Straight forward policy as well as the atmosphere were a great novelty. I highly recommend them and will return for my next ride. Thanx to everyone especially TJ. Thanks Team!

Mazda is the shizzz nit!!

Best business I have ever received when buying a car. I can not imagine going anywhere else in the future. This dealership really cares, they went above & beyond to get us into a car that matched our situation. Elijah, Istvan, & Eamon were all MVPs in the process. Great Company with Superstar Service!

Ian was amazing! His personalized video is what brought us into the dealership. Very respectful and patient guy. Highly recommend him!!!

UPDATE: The general manager went above and beyond to make sure we were 150% happy with the situation. It wasn’t their fault the warranty wasn’t covered but they still helped us out. Had a wonderful car buying experience multiple times. The downfall is we have always bought the extended car warranty but never had to use it until this week. We bought a Toyota Tundra, was never informed you could not modify the vehicle or the warranty would be voided. We had a professional company lift the truck and put wheels on it and now the warranty is not going to pay to fix the truck and we will be out over $4000. PLEASE do your research before purchasing the warranty OR before modifying a vehicle. If we had known, we would have done things different. I now know I need to ask these questions before, but I am just sad that we will not have a family vacation this year due to this added expense.

Excellent service! Love my Mazda! Thanks Mate!

I bought my first new car here and I wouldn't do that if I didn't feel the place was honest. I felt they wanted me as a life time customer and would be there for me after the sale, not only when I was in to purchase. Mate' was the salesman beginning to end. No extra finance department to talk you into something you can't afford or what they have on the lot. He listened to what I wanted and never deterred me. Great experience. Hayley helped a lot and I will go back there for my next car. Good experience from the greeting on and anyone I met

I had a very good experience over all. Did have a problem with a service mechanic, but service manager addressed problem. They had a very good atmosphere very professional.

This review is edited. After leaving my review the dealership got in touch with me. And I see in other reviews it looks like they're pretty good about reaching out and trying to make things right, but that isn't why I'm changing my review; truth is the situation I had wasn't their fault, and they were only trying to help, but when they took the time out to point out some things I didn't understand, I wrote a nasty review. Basically the modern man's equivalent of throwing a tantrum, I suppose. My issue has yet to be resolved, but I'm still working with Nelson Mazda (in partnership with Nelson Nissan), and regardless of the outcome they deserve the five stars. Not only for reaching out, but just because on reflecting on my time there, they were the most genuine dealership I had ever worked with, and they were only trying to help me. I won't go into elaborate detail of the situation, but in a nutshell I was trying to sell a vehicle I had bought from a less-than-stellar dealership, and my frustrations with THAT dealership bled over into my review of Nelson Mazda. Everyone at Nelson Mazda is friendly, but not that overtly "fake-nice" you get at a lot of places. They have a gorgeous lot (it's so busy with customers that it was difficult to find a parking spot, so that tells you they're doing something right, right?) and their cars look immaculate. I made the bold, uncharitable claim in my previous review that their Christian values were a façade, but truth is my behavior was unjust and my review abhorrent, and I'm genuinely ashamed of it; especially since I tout myself as a devout Christian myself. Again, while they did reach out, they never asked me to change my review. They didn't even bring it up. I'm doing it because they deserve the 5-stars. And when the time comes when I'm looking for a new car, I'm coming here! I know there are a lot of snake oil salesmen out there, but everyone at Mazda were great. So apologies for my initial review! And thanks for being a gleaming beacon of how to conduct business in a world where everyone's trying to put one over on ya.

Friendly, helpful staff. Inside is comfortable and accommodating. Only real complaint is the music.

This is the second car I have bought from Nelson Mazda, and I would without a doubt buy third one from them in the future! If you can, ask for Aaron. He was great from start to finish and always responsive to any questions I had. Aaron, with assistance from JR made trading my car and getting my new one a very smooth process.