Sales representative was good and non pressure. Car was not cleaned very well (Interior dirty and wheels not cleaned)
Straight forward, honest candid dealership and easy to do business with. That includes all departments. Thank you all!
I was impressed with the salesman’s knowledge, professionalism and the overall customer service. I love my car and I’d highly recommend Nelson Mazda to anyone.
Let me just start off by saying that Omar is the bomb!! I came into Mazda searching for an SUV that was going to work for my family. Omar never tried to pressure us into buying anything specific, he truly wanted to help us find something we genuinely wanted (whether that was a Mazda make or not). I had been super picky with what I was wanting and he was very patient with me. He showed us 3 different SUV's and the third time was the charm. He explained the sale process with us and made sure we understood each ...
Omar helped me buy my Genesis! Never a hint of being annoyed with all my questions! He only seemed interested in doing whatever he could to make the process easy for me. I couldn’t have prayed for a better experience! I also had at least 4-5 other people come up to me to check on me throughout my visits and they were all class! Thank you Omar and the Nelson Mazda team!
**edit** I had the wrong Nelson dealership in Broken Arrow. Changed my rating from a 2 to a 5.
I recently had my Mazda serviced at an out of state Mazda dealership and it was a nightmare—it truly made me realize how wonderful the customer and vehicle service is at Nelson Mazda! Thank you for all that you do to make the customer experience great!
I did not get a vehicle that day, it wasn’t for customer service or the people as it and they were amazing and stood out compared to the rest of the dealerships I went to that day.
I had a great experience at Nelson Mazda. After a lot of online research, I decided to consider a new Mazda CX-5. I visited Nelson Mazda, primarily to test drive a car to see if I liked it. I ended up purchasing one that day, not only because I really liked the car, but also because of the service I received. Omar, my client advisor, thoroughly explained all of my options and was transparent through the entire process. He also took me to the service department, which was a big benefit since ongoing maintenance is important to me. Everyone that ...
My husband and I have now purchased 3 vehicles through Nelson Mazda, and we will NEVER go anywhere else. The entire experience is fantastic, and the customer service is top-notch. THIS is how it is supposed to be!
Has always been good, but today I came for the oil change and tire rotation. Alex, the technician that worked on my car, was "under the impression" that he performed tire rotation but he did not. How did I know? Because I marked my tires prior to coming to the shop. I had to bring the car back to get the tires rotated properly with a different technician. Elizabeth was awesome in making sure everything was done correctly this time. But still, as a big dealership in town, Nelson Mazda should've done better in making sure the ...
Found the car I was looking for here at Nelson. Problem was I was in Florida so it was hard to see and test drive the car. No problem for Bill and the sales staff at Nelson. The did a virtual test drive for me, answered all my questions and concerns, dropped the vehicle off for a 3rd party inspection and shipped it to my home. Bill and his team did quite a bit of work so I would feel comfortable buying the car. No pressure and awesome communication all the way through delivery. Thank you!
We had a GREAT experience purchasing our new CX-5 From Dre at Nelson's. This young man is very knowledgeable and helpful. If he didn't know the answer, he would find out what the answer was for us. I highly recommend him and the Mazda family at Nelson!!
Great service as always. Geoff was an 11/10.
I Came to Nelson Mazda knowing what I wanted. I was greeted by Aaron Humprey and he got right to work. He went well above my expectations. Hard working, professional, and thorough. I would surely buy my next car from him, although I could see him in a leadersip or training role in the near future.
I was initially interested in a few used Mazdas but ended up purchasing a used Honda Civic with Joy as my client advisor and was very happy with my experience and treatment at the dealership. She never once came across as pushy and was a breath of fresh air after my experience with a few other people at other dealerships. Very clean and nice dealership as well. I also felt very well treated by the other staff around the dealership. Overall it was a great experience and I'll probably come to Nelson Mazda first the next time I need ...
We were in the market for a 2016 Stingray and found that Nelson Mazda had one located at their Tulsa store. Upon arriving we were greeted by Chris Binnesh. He helped us look at and set up a test drive. After driving we were impressed with the car and decided to purchase it. I was pleased with how personable Chris was and the deal was made, however after we left the car developed an issue that had a bulletin issued on this particular model. After calling Chris and telling him of the issue we returned to the dealership where he stayed ...
Joy was a pleasure to work with! She made the entire car purchasing experience easy and stress free! Best car buying experience to date! We are loving our preowned Acura MDX!
First off my salesman “CHRIS” gets 10/10.. my dude went above and beyond! I told him what i needed and my man made it happen! I drove from 3 hours away cause my old friend Shawn works in their paint correction dept! It was for sure worth the drive to Tulsa!
We are from Texas and saw a advertisement for a Mustang like we had been looking for, so we reached out to Nelson Mazda. We got in touch with TJ Owens, he was very nice over the phone. We asked him if he would take a video of the car inside and out. He did and pointed out a few issues that we were okay with. We went ahead and bought the car, over the phone trusting that this dealership was reputable from what we had read. When we got to the dealership to pick it up, we saw most ...
I had an amazing experience as a first time buyer with Mathew! He was very patient & walked me through all the cars I wanted to see. Absolutely no pressure with any of my purchases and was overall a great experience.
Cam did an excellent job dealing with my frustrating demeanor! He was up front with the costs, didn’t get annoyed when I turned down the extras, and gave me time to work out my budget without being overbearing. My only complaint is the lack of free Mazda merchandise but that’s just me being cheap! You won’t regret coming here!
From peaks to desert valleys and every creek or track in between. Hashira Yorokobi! To everyone at Nelson, My sincerest thank you for putting up with whom I have no doubt that to be your most difficult customer. Domo arigatozaimatsu, EWM
***Update*** You will not find customer service anywhere like you will at Nelson Mazda. They care about their customers and will go above and beyond to make your car buying experience the best one possible. I had an issue with a used car that I purchased and posted my review, and within a few days was contacted by 2 different team members. One of them being the service manager Matt. He listened to my concerns and stayed in contact with me until my issue was resolved, which for most places is unheard of. I highly recommend coming here because this company ...
Cam was the sales person that helped me with the purchase of my Chevy Cruze. Mazda would not give me what I wanted for my trade so I took it over to CarMax and sold it to them for what I needed to purchase the Cruze. I was impressed with Cam he called me and sent me a text while I was at CarMax. I purchased the Cruze along with a package to have the windows tinted, seats treated and the diamond shield put on the front of the car. Cam will get the job done.
I have been dealing with Camden Swan one of the sales associates there and can not be more pleased with his service and help with finding my wife her new Mazda! He has been a joy to work with in both his attitude and knowledge which have both been first rate! Thank you Cam! Darren Jenkins
Cam is amazing! Make sure to ask for him if you go looking for your next vehicle at Nelson Mazda! Everything was great! Super happy with my purchase! Cam worked with me until the very end! Again Cam and Nelson Mazda thank you so much!
Took home a 2019 Buick Encore today ❤️❤️❤️ Thank you so much Cam for being a great help and a awesome sales person! You were great and really helped a lot! I will recommend you to anyone looking for a vehicle that’s for sure!!! My experience was all great! Thank you again! So much!
TJ is the Man! (He did not ask me to write a review, but since other sales representatives I've worked with in the past have asked, I thought to write this one for him.) I received the best service from TJ and Nelson Mazda compared to the many cars I have bought elsewhere in the past. TJ helped me with deal finalization and car pickup and Dre helped me too with the initial steps. Not a hitch anywhere in the process from start to finish, he even reassured me when I had trouble with other dishonest dealers that everything ...
I took the wife's car in for a recall fix. It took a while I won't lie but I feel better knowing she's safe. A few more kinks to work out but for the most part I thank you all. We appreciate your time and work.
The customer service was fantastic from Elijah Davis. He was as helpful as you can possibly get while going above and beyond to help me in the purchase of my new vehicle and sets the bar/standard for an employee and a client advisor for purchasing a vehicle. The vehicle was dirty when I purchased it, but Elijah made sure to let me know that we could have it detailed the following day. I took it to Nelson Mazda the next day and was disappointed with the detail. Bill, Elijah and the rest of the team at Nelson Mazda went ...
Chris Bullock and his team came through and found me the best deal to help me get in to a new reliable vehicle. Chris came in on his day off and did not take no for a answer he made me get a outstanding deal and I love my new car! Thank you to the Nelson team for showing customers that you want what’s best for them in every step.
Best salesman! Desmond didn’t pressure me to buy the car. Definitely would recommend my friends and family to buy from Nelson Mazda.
Traded in my car for a used car des the sales lady was great really worked with us she knew more bout cars then alot of guys I would highly recommend des and nelson mazda
We bought a brand new CX-5 and had a great experience. Everyone was very polite and helpful. Our salesman was knowledgeable in the car we wanted and even helped us find the color we wanted since it wasn’t in stock. They didn’t hassle or push us to even buy that day, it was really relaxed. We only have 4000 on the car and so far it’s been excellent, it really is a lot of fun to drive, never thought I would say that about a crossover.
We had the greatest experience today buying a new Mazda CX-5 with Dre Graham. He’s professional, kind, intelligent in all the details of our car. We are confident we received a very good deal on a great car. We highly recommend.
The customer service here is off the charts. Friendly people. They had a small hiccup on my fluid change, and their manager Matt followed up and took care of me. Fair prices for a dealership. One of the best dealer experiences.
Had an issue with the sales team. management has reached out to me!! regardless if I buy a vehicle off of them, 100% satisfied with the conversation I had with management!!
this is a great car dealer in the past we got 2 cars from there they are a a nice place they now how to take care of you there highly recommend this place if your looking for a nice car
Wonderful service!! Would highly recommend working with Nelson Mazda when purchasing a vehicle. Very transparent and were great about communicating with you. I had a lot of questions and they were so gracious and patient with me, so I felt very at peace in making decisions. Will be back for future needs (:
Devin and Caleb were amazing help. If you are in need of a car this is a great choice! 5 Stars
Istvan was a true pleasure to work with. We found we were missing floor mats when we flew in from Iowa to pick up the car and he worked diligently with us to make it right. Great car. Great deal. Great customer service to the very end. Would definitely recommend.
Bought Mazda CX-50 at this dealership. They are very friendly and also not charged anything more than MSRP. They spent good amount of time and explained everything in detail. Overall very good experience buying car with this dealer. Thanks Nelson Mazda Tulsa for made CX-50 my dream car.
Dereck was polite and professional and offered the best for my vehicle out of the surrounding dealerships! Will do business with again!
Had a great experince! Very patient an gives you exactly what you’re looking for! I’m very greatful for Chris helping me find the vehicle I fell in love with!
Outstanding experience, we highly recommend Nelson Mazda! Completely hassle-free buying experience and we are very pleased with the price and the vehicle. More importantly, the customer service is second to none. Our sales rep, Addie Andrews, was fantastic and made certain that we were completely satisfied with our purchase. Fantastic dealership who puts the customer first.
We bought CX9. Chris did great job! The detail person needs to take there time. They forgot to vacuumed the back floor board. And we had to wipe the smudges on dash and door panels.
Bought my car their good company, easy to work with no high pressure sales pitch.
I want to thank my salesman TJ Owens for all his help on my purchase. Comfortable atmosphere, layed back no pressure. I also want to thank Bill for his help. I am very happy with my experience.
First and foremost Sophie is the saving grace for some stars. She was great. Handled our situation in good manner. Even called me on her day off. Very professional and non pressuring. Her day off did lead to me having to talk to a gentlemen named David. My story is a long one so I’m not getting into a ton of details. David was friendly at first. But when the deal changed a little and I was told the noise I was concerned about was normal I wanted to walk away from the deal. He proceeded to say he’...
Great service from the time of purchase to serving your vehicle totally recommend ,staff are great I worked with Eamon he was great walking me through the purchase of my vehicle!!!
Another purchase, another great experience. Hassle free car buying. I loved it.
Jim was great and the whole vibe of the place was fantastic!!!! They don’t act like salesmen, they just want to help ya out!!❤️❤️ BONUS* They don’t bum rush you either.
I went to Nelson Mazda after finding a used vehicle on Autotrader. The vehicle it self was extremely reasonably priced compared to competitors. I walked in, was greeted and treated extremely well by David McKinney. He was straightforward, up front, and extremely helpful with my selection process. Not only are the prices here amazing, the service and support packages provided after purchase are top notch. Highly recommend buying here.
Let me just tell everyone Deondre is the most outstanding salesman ive ever dealt with. Communication from day one and if I ever had any questions he answered me promptly. Nelson Mazda should be proud to have him as an employee to go above and beyond his duties to satisfy his customers needs.
Having maintenance done on my Mazda at Nelson Mazda is always efficient and enjoyable.
The way they approach sales of their vehicles is top notch, not the typical feast on potential buyers entering their facility! It’s very laid back and painless to do business with them! The service department is very friendly and knowledgeable! Overall I highly recommend giving Nelson Mazda a look when choosing new or used vehicle purchases!
Desmond was great! Drove all the way from Arkansas and was not disappointed. He went above and beyond to take care of us. He also helped me with bumper to bumper warranty. I will highly recommend Desmond at Nelson Mazda Tulsa! Desmond made 2022 look GREAT! Thanks again Desmond your the best!
We were driving across the country from New York to San Diego when we began having some car troubles around Tulsa. A local mechanic recommended that we go to Nelson Mazda. The entire team could not have been more wonderful. Everyone was friendly, helpful, and so nice to our dog (who they allowed to hang out in the showroom while the diagnostics were run). The car ended up totally fine, and we continued on our way with peace of mind. Huge thanks to the full team, especially Robert and the auto repair team for a great experience! Highly recommend.
I dreaded having to go car shopping! Especially in this craziness with the market lately. I was feeling anxious and trepidicious about the whole process. I'd rather have teeth pulled! No joke. That was all dispelled with our experience with Nelson Mazda. They were simply wonderful! We had an appointment to sell our car. They immediately made us feel at ease by reassuring us there was no obligation to buy from them and they would cut us a check on the spot once they made their offer. They gave us a great price for our car. They actually had ...
Sophie was extremely helpful and great to work with. Loved that they’re not commission based and not pushy at all. If I could give them more than 5 stars I would. Overall excellent experience.
My husband and I had a wonderful, stress-free experience at Nelson Mazda, Tulsa. Our sales associate, Bernard, was very professional and on top of his game! We did not feel pressured at any moment during our purchase, which we both greatly appreciated! I absolutely recommend this dealership to anyone in the market for a new/used vehicle. You will not be disappointed!!
I had a wonderful experience with Nelson Mazda Tulsa, largely due to the help I received from my Client Advisor, Bernard. I currently live in TN, but with the car market being so crazy, I chose to expand my search much further than TN. I was online and found out that the exact car I wanted was at this Tulsa location, so I used the online chat feature to connect with a sales rep. I connected with Bernard through chat that morning, talked to him over the phone that afternoon, and had a deposit secured on the car by the ...
We bought a 06 Dodge Ram from here recently and can confidently say this is the best experience we’ve ever had at a dealership. We were hesitant about buying from a dealership but working with Dre and the entire Nelson team changed our minds. We will absolutely buy a car from here again and highly recommend them!
Good deal on my trade in. Need to do your research to ensure what's best for you.
Tremendous customer service. Tremendous staff. They really care about their customers. Always have taken my cars here for service as well. Bobby Nelson truly knows how to run a car company!
Every one in the service department was really nice and they got their stuff down. Absolutely top notch and professional from the second I arrived to the moment I left.
Great service. Love their facilities. Love my car! Wish they didnt have the nonstop Christian music in the lobby.
They got me the third brake light for $100 less than bentonville Mazda. Doing homework pays off.
Great experience selling our vehicle - they gave us a good price and had all the paperwork ready to go when we arrived. We worked with Tanner and then Malorie - excellent service and a welcome change from our other recent car dealership experiences.
Bernard Abellar made the car buying process easy and enjoyable! Everyone should buy cars from him!
Amazing place!! My daughter and I have bought 2 cars from Elijah! We love Nelson Mazda! We will be life long customers
Great experience buying a car.We really appreciated Desmond's help and honesty and knowledge while helping us buy a new Mazda CX-5 Signature Series. I highly recommend Nelson and Desmond if you want to buy a car.
Ian is the best car sales person I have ever worked with and I would highly recommend him and Nelson Mazda to anyone anytime! He wasn’t pushy at all, and worked with me over several weeks to find the right vehicle at the right price. I feel very blessed do you have been able to work with Ian on our recent purchase.
Had to get another temporary tag. My car originated from Arkansas. They are extremely slow handling titles . They are always amazing . Friendly and courteous customer service! Customer for life!
My husband and I worked with Bill to purchase our new CX-5! Bill kept in touch with us every step of the way and was a true pleasure to work with! I’m absolutely in LOVE with the vehicle and definitely recommend Nelson Mazda and Bill if you’re in the market for a new vehicle!
I loved the service at Nelson Mazda. Everyone was upbeat and nice. Got my free oil change and found out a couple of other things I need to have taken care of. I will definitely be back. Oh and they were fast.
Love the experience sat with me and made sure i got into the right car and was comfortable the entire way
I am posting a new review for Nelson Mazda in Tulsa because of a miracle worker called Daniel!!! He took care of a leasing situation that had turned into a nightmare! Thank You Daniel and your team! You are incredible! Please keep you wonderful attitude!! You are the FIXER FOR SURE! Thanks again Andrea and Bernie
Very good experience
Bought two cars here and was an excellent experience each time. We were in and out within an hour. They advertise service loaners but they are unavailable often which is disappointing. We just plan on waiting for our cars or having a ride set up. Free car washes for life at Launch is a great perk. Everyone is always very friendly.
Sold my a car to them, it was a quick sale
I just want to start off by saying that Candice in finance deserves a huge raise. She has went above and beyond helping me. I was in a complicated situation and she did everything possible to help me. I honestly wanted to cry because these people took care of me like no other place has. I am from NWA area and I will ONLY do my car shopping here. The people here will take care of you like no other place will. I can honestly say this place has exceptional customer service. Please give Candice a raise she deserves every ...